HR, Induction & General Business Skills

Customisable Induction / On Boarding: A unique system for producing customised induction.

Learn how to deliver excellent customer service and recognise bad customer service. Customer service is dealt with externally and internally with worked examples. Training is also given in how to learn from customer insights.

"This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers."

"This course is aimed at managers, instructing them on how to deal with grievance issues both on a formal and informal basis."

"This course is designed to help managers understand the performance improvement procedure and manage performance issues effectively and confidently."

"This learning on Effective Communication gives instruction on how to delivering winning presentations and communicate with clients by applying effective nonverbal communication and presentation techniques."

"The Introduction to Governance course covers what is governance and the board's role in adhering to good corporate governance. At the end of the e-learning you should have a good understanding of how governance works and its value to an organisation."

"This course outlines the principles of marketing including market research, the marketing mix, promotion and brands. Trainees will get a full understanding of the importance of marketing for the success of any business."

This course is aimed at all staff to provide general information about ISO standards.

This module is aimed at staff who work directly on implementation and maintenance of ISO systems. The module provides more in-depth knowledge on ISO standards including QMS, EMS, EnMS and ISMS.

This module is designed to inform senior management of their responsibilities regarding ISO systems and the relevance it has to the compulsory legislative compliance.

"This course is designed to help you as a manager to understand the Sickness Absence policy and process and for you to confidently manage attendance issues in a supportive way."

"The e-learning course is designed to assist managers in understanding the theory behind the disciplinary process and procedures. The course will assist with managing conduct issues confidently."

This course covers the techniques used to manage performance in the workplace. The e-learning covers: SMART targets, delegation, motivation and feedback

People Management: This e-learning session which has been designed to help managers throughout the organisation who have responsibility for managing people.

Psychologically Informed Environment training enables us to shape services to the needs of the service user. Environmental changes are examined as well as behaviour such as language and communication style.

The aim of this module is to provide an introduction to Social Media and how it forms part of a Digital Marketing Strategy within a business environment.

Stress: The e-learning covers methods of identifying stress and deals with copy strategies for reducing the stress felt at work.

Time Management: This course focuses on what makes effective time management and offers some strategies and advice to increasing efficiency at work.

Learn how unconscious bias can affect thought processes. Only by recognising these cognitive shortcuts, can behaviour be changed in order to make better decisions.

This course is designed to help you write a proposal in a clear, considered and consistently structured manner. This practical guidance demonstrates how to develop your proposal and how to translate your project to the page.

This e-learning course is about communicating appropriately within the workplace. The training concentrates on written communication, however there is also additional information to enable you to look at communication holistically.