Guest Complaints - Free e-Learning
PREVIEW: Guest Complaints (below)
This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.
INSTALL: FREE e-Learning SCORM Download
To celebrate the launch of our 150th course, this e-learning is offered 100% free, no registration simply download and use on your Learning Management System. Click here to download free SCORM package or review the entire course below.
Learning Goals
- How to deal with guests whose names are complicated
- Escalate a complaint
- Follow up afterwards
Hospitality Course Pack
This package of courses is designed to provide training for all your hospitality needs and is CPD Accredited. The courses can be purchased separately if required - contact us with the courses and number of users for a quote.

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.
The GDPR Course Pack equates to approximately 4 hours of CPD accreditation or contribution to a relevant UK Government Apprenticeship standards
Course Customisation
The customer service e-learning can be re-branded and customised using Jackdaw Cloud instantly - you can even create your own courses from scratch.
Bespoke e-learning
Bespoke e-learning can be created for all your security needs. A full range of bespoke development services are available from e-learning WMB.
e-Learning Library
e-learning WMB offers over 170 e-learning modules available for purchase individually or together as a part of e-Learning WMB's Membership service.
e-learning has CPD and ROSPA accreditation where appropriate. Check with e-learning WMB for further details.
Contact Us
Please feel free to contact us should you be interested in discussing rebranding the Implementing the GDPR course or any of our other services.
So what makes e-Learning WMB different?
e-learning is Fully Customisable
Bespoke and off the shelf e-learning can be edited using Jackdaw Cloud. Furthermore all clients get access to using this system free of charge! No other e-learning supplier currently offers you this level of sophistication and flexibility in their e-learning.
Reporting and Management
All courses can be run freely on the Open Elms Pro Learning Management System - an extremely powerful and easy to use system for reporting and the management of learning.
Any Format
All courses can be ran on your computer or on a mobile device. This means that from phone and browser, you can get your learning synced across all devices.
200+ Courses Available
Courses can be purchased separately if required or in packs of at a discount. Free use of the library is also permitted with membership - contact us with the courses and number of users for a quote, else click on the categories below to preview the e-learning courses.
Accreditation
e-learning has CPD and ROSPA accreditation where appropriate. Check with e-learning WMB for further details.
Contact Us
Please feel free to contact us for a quote or to answer any questions you may have..