Guest Complaints - Free e-Learning

PREVIEW: Guest Complaints (below)

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

INSTALL: FREE e-Learning SCORM Download

To celebrate the launch of our 150th course, this e-learning is offered 100% free, no registration simply download and use on your Learning Management System. Click here to download free SCORM package or review the entire course below.

Learning Goals

How to deal with guests whose names are complicated
Escalate a complaint
Follow up afterwards

Hospitality Course Pack

This package of courses is designed to provide training for all your hospitality needs and is CPD Accredited. The courses can be purchased separately if required - contact us with the courses and number of users for a quote.

Guest Complaints

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Name Usage

Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.

Telephone Courtesy

The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.

Food Safety

This course contains 6 modules on food safety covering chilling, cross-contamination, cooking and cleaning.

The GDPR Course Pack equates to approximately 4 hours of CPD accreditation or contribution to a relevant UK Government Apprenticeship standards

Course Customisation

The customer service e-learning can be re-branded and customised using Jackdaw Cloud instantly - you can even create your own courses from scratch.

Bespoke e-learning

Bespoke e-learning can be created for all your security needs. A full range of bespoke development services are available from e-learning WMB.

e-Learning Library

e-learning WMB offers over 170 e-learning modules available for purchase individually or together as a part of e-Learning WMB's Membership service.

e-learning has CPD and ROSPA accreditation where appropriate. Check with e-learning WMB for further details.

Contact Us

Please feel free to contact us should you be interested in discussing rebranding the Implementing the GDPR course or any of our other services.

So what makes e-Learning WMB different?

Course Fully Customisable

Branding, text changes and screen design can all be carried out using the most advanced e-learning authoring system available - Jackdaw Cloud. Furthermore all clients get access to using this system free of charge! No other e-learning supplier currently offers you this level of sophistication and flexibility in their e-learning.

Edit e-Learning in the Cloud

Reporting and Management

All courses can be ran freely on the Open Elms Pro Learning Management System - an extremely powerful and easy to use system for reporting and the management of learning.

Netflix Style e-Learning

Any Format

The same e-learning can be ran as Flash, HTML5 on your computer or on a mobile device. This means that from phone and browser, you can get your learning synced across all devices.

175+ Courses Available

Courses can be purchased separately if required or in packs of at a discount. Free use of the library is also permitted with membership - contact us with the courses and number of users for a quote.